top of page

RETURNS & REFUNDS

 

If you're not happy then we are not happy! Please email info@dropsofgratitude.ca if you have any concerns with your jewelry. 

 

We take great care to ensure your jewelry is packed and shipped properly, however, accidents do happen. If your piece arrives damaged, please email us a photo.

​

PLEASE NOTE: Due to different device screens we cannot guarantee that the colors and images shown are exact. Gemstones and charms may differ from the original image.

FOREVER FIX POLICY 

 

Breaks do happen. Whether your aromatherapy bracelet broke because of continuous wear or a little hand yanked at it - we get it!

​

We've done our due diligence and feel we use the best crystal stretch cord on the market. We also know that life happens. We guarantee to ALWAYS fix your bracelet (no questions asked) as long as you pay to ship the stones back to our studio (the cost of a stamp), and you have more than 50% of the original beads. If rhodium or gold-filled charms or spacers were lost and you wish to have them put back on, there will be a small fee. 

​

This service is free of charge. We want you to reap the benefits of your essential oil bracelet! 

Info Banner.jpg
  • How long will shipping take?
    Canada: Orders are sent through Canada Post and typically take 1-4 days after your order has been processed. USA: Orders are sent through _______________ and typically take 4-7 days after your order has been processed. International: Overseas orders are sent through ______________________.
  • Bracelet sizing: how to measure your wrist
    To know which size you will need, measure your wrist and add half an inch for comfort. Ladies: Small- 6-6.5" Medium- 7" Large- 7.5-8" Mens: Small 7.25-7.5" Medium 7.75" Large 8-8.5" Kids: Small 3-5 yrs Medium 6-9 yrs Large 10-12 yrs
  • How do I add essential oils/scent to my bracelet?
    Simply add a TINY drop of oil to each of the lava stones. You don't need a full drop as you want to avoid getting essential oil on the stretch cord. Your bracelet should hold the scent for 1-3 days before needing to be refreshed again.
  • Can I change the scent? How often?
    Absolutely! Oils dissipate quickly and because of this you can usually add different scents as often as you'd like without getting a funky overlap of scent. The dominate essential oil will always take over. However, if you did use a thick or extra strong smelling essential oil, you might need to wash your lava stones. Use a TINY bit of dish soap and warm water and massage your lava beads. Let your bracelet dry before using your new scent.
  • How to cleanse or recharge gemstones?
    It is said that gemstones carry energy and are a high-vibrational piece of earth. Because of this, gemstones can absorb the energy around it. It is recommended that you "cleanse" your stones every so often. You can do this by leaving it outside for a full day/night cycle or even in a window sill. It is also said that burying it in the ground for a day or cleaning it in a river can recharge your stones.
  • Why do all gemstone bracelets look slightly different?
    The gemstones we source are authentic and from nature - not mass produced artificial beads. Every gemstone bead we use has its own unique features and colourization. (That's what makes DG gemstone bracelets so beautiful! Each one has it's own story.) Also, every electronic screen you may be shopping on has a different output resolution so the colour of our photos may appear different from device to device. For these reasons, we cannot guarantee that the colours in our images are exactly what you will get. Gemstones and charms may differ from the original image.
  • What does each aromatherapy bracelet include?
    Every essential oil gemstone bracelet includes: your choice of essential oil, a card describing the meaning of your gemstone, and a gift box!
  • Bracelet DIY Kit: How to tie-off your bracelet
    Check out this instruction video to learn how to tie-off your DIY bracelet knot.
bottom of page